Services

Some parties claim to have manufacturer trained technicians. Our service manager has several years experience working service for the manufacturer of your DSD and MV or CER model units. This knowlege with over 13 years exclusive experience working on these models will assure you the best technical knowlege you could ask for!!

Preventative Maintenance Service

DSD-201 Service

  • Replacement of all (6) ¾” Valve seals for the rinse drain, disinfectant overflow, and disinfectant return valves on Side A and Side B
  • Replacement of 10 valve diaphrams in unit. (6 on Side B - 4 on Side A)
  • Install new disinfectant pump heads
  • Install Alcohol and Detergent seals
  • Replace Alcohol and Detergent tubing
  • Install 8 new check valves

These components cause 90% of all failures. A good preventative maintenance plan will increase the life of your reprocessor and decrease interrupted down time. This service requires 4-6 hours per unit labor. We have a flat rate charge 20% lower then manufacturer for this service. An additional travel fee will be assessed for service on a single unit. We however will work diligently with your schedule to find another customer near you to try and wave this charge. If you know of a nearby clinic or hospital please notify us and we will see if we can make the arrangements. All services come with a 90 day warranty directly applied to parts installed.

Please call (800) 769-7182 or email us with any questions or concerns.

DSD-91E Service

  • Replacement of all (6) ¾” Valve seals for the rinse drain, disinfectant overflow, and disinfectant return valves on Side A and Side B
  • Replacement of (12) ¼” valve seals in unit. (6 on each side)
  • Install new water inlet connector
  • Replace both disinfectant inline filter connectors
  • Install 4 new check valves

These components cause 90% of all failures. A good preventative maintenance plan will increase the life of your reprocessor and decrease interrupted down time. This service requires 4-6 hours per unit labor. We have a flat rate charge 20% lower then manufacturer for this service. An additional travel fee will be assessed for service on a single unit. We however will work diligently with your schedule to find another customer near you to try and wave this charge. If you know of a nearby clinic or hospital please notify us and we will see if we can make the arrangements. All services come with a 90 day warranty directly applied to parts installed.

Please call (800) 769-7182 or email us with any questions or concerns.

MV-1 or CER-1 Service

  • Replacement of both ¾” Valve seals for the rinse water drain and disinfectant return valve
  • Replacement of 4 directional valves that control flow to each channel
  • Install a new disinfectant pump
  • Replace alcohol and disinfectant line tubing
  • Replace all 6 air diaphrams
  • Install 1 new check valve and 4 new check valve assemblies

These components cause 90% of all failures. A good preventative maintenance plan will increase the life of your reprocessor and decrease interrupted down time. This service requires 4-6 hours per unit labor. We have a flat rate charge for this service which is not offered by the manufacturer or third parties. An additional travel fee will be assessed for service on a single unit. We however will work diligently with your schedule to find another customer near you to try and wave this charge. If you know of a nearby clinic or hospital please notify us and we will see if we can make the arrangements. All services come with a 90 day warranty directly applied to parts installed.

Please call (800) 769-7182 or email us with any questions or concerns.

MV-2 or CER-2 Service

  • Replacement of both ¾” Valve seals for the rinse water drain and disinfectant return valve
  • Replacement of 7 directional valves that control flow to each channel
  • Install 2 new disinfectant pumps
  • Replace alcohol and disinfectant line tubing
  • Replace all 8 air diaphrams
  • Install 1 new check valve and 7 new check valve assemblies

These components cause 90% of all failures. A good preventative maintenance plan will increase the life of your reprocessor and decrease interrupted down time. This service requires 5-7 hours per unit labor. We have a flat rate charge for this service which is not offered by the manufacturer or third parties. An additional travel fee will be assessed for service on a single unit. We however will work diligently with your schedule to find another customer near you to try and wave this charge. If you know of a nearby clinic or hospital please notify us and we will see if we can make the arrangements. All services come with a 90 day warranty directly applied to parts installed.

Please call (800) 769-7182 or email us with any questions or concerns.

Repair Service

Our repair service rates are the lowest in the industry. Most often we can solve problems over the phone with a customer willing to follow simple directions. Location of your facility plays a part on a basic service coverage if needed. We have a cap on travel fee regardless if a technician has to fly or drive.

Please call (800) 769-7182 or email us and we will be able to generate a quote for you.

Services & General Inquiries 1-800-769-7182